How to cancel
Send a written cancellation request to hello@lumexdigital.com and include your name and invoice or transaction ID. A request is effective when we confirm receipt.
Project-stage charges
Orders cancelled before work begins are handled under our Refund Policy. After work begins, you remain responsible for completed work, time committed, and disclosed third-party expenses. Completed custom work and approved final files cannot normally be cancelled.
Cancellation by Lumex Digital
We may pause or cancel work for non-payment, abusive conduct, unlawful or infringing requests, repeated failure to provide necessary materials, or violation of our Terms. Any refund will be determined fairly according to completed work and applicable law.
Rescheduling
Where practical, you may ask to place a project on hold instead of cancelling. Long pauses may require a revised timeline or quote when work resumes.