This policy explains how Lumex Digital collects, uses, shares, and protects personal information when you visit our website, request a quote, place an order, or communicate with us.
Information we collect
We may collect information you provide directly, including your name, business name, email address, project details, uploaded artwork, billing information, feedback, and communications. We may also receive basic technical and usage data such as IP address, browser type, device information, referring pages, and website interactions through server logs and permitted cookies.
How we use information
- Provide quotes and deliver requested creative services.
- Process orders, payments, refunds, and customer-support requests.
- Communicate about projects, revisions, deadlines, and account security.
- Maintain, secure, analyze, and improve our website and services.
- Prevent fraud, enforce our agreements, and comply with legal obligations.
Payments
Payments may be processed by third-party providers such as PayPal. Lumex Digital does not receive or store your complete payment-card number. Payment providers process information under their own privacy notices and terms.
Sharing information
We may share only the information reasonably necessary with payment processors, hosting and email providers, professional advisers, contractors working under confidentiality obligations, and authorities when legally required. We do not sell personal information for money.
Retention and security
We retain information only as long as reasonably needed for project delivery, support, accounting, dispute resolution, legal compliance, and legitimate business records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information, and to opt out of marketing. Contact hello@lumexdigital.com. We may need to verify your request and may retain information where legally permitted or required.
Children and international visitors
Our services are intended for business customers and adults and are not directed to children under 13. If you access the site outside the United States, your information may be processed in the United States or other locations used by our providers.
Updates and contact
We may update this policy to reflect operational or legal changes. The revised date will appear above. Privacy questions may be sent to hello@lumexdigital.com.